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Services that provide Community Aged Care Packages (more information), Extended Aged Care at Home (more information) programs and the National Respite for Carers Program (more information) are required to take part in Quality Reporting. Quality Reporting was implemented in July 2005 by the Australian Government to ensure that quality services are delivered to people through these programs. It checks that these service providers have systems and processes in place to meet the care standards for each program.
Services must also demonstrate how they are listening to the people they provide care for to make sure that their needs are being met.
It is a four step process, as follows:
- Preparing a Quality Report about how the service outlet is meeting care standards. This includes a plan for improvements.
- A review of the report by the Department of Health and Ageing
- A site visit by the Department of Health and Ageing to confirm what is in the report, and
- A letter is sent to the service outlet with the results of the review.
Quality Reporting happens once for each service outlet over a three year cycle. To read more about Quality Reporting, visit the Department of Health and Ageing website.
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